Shipping policy

Shipping Policy

General Information

Welcome to www.iPlazas.com! We are committed to providing you with the best products sourced from around the globe. As a Ecommerce store, we work with various suppliers, to ensure a wide range of high-quality products. Below you'll find detailed information about our shipping policies.

Order Processing

  • Order Processing Time: All orders are processed within 1-3 business days. Please note that we do not process or ship orders on weekends or holidays.
  • Order Confirmation: You will receive an order confirmation email once your order has been placed, and another notification when your order has been shipped.

Shipping Methods and Delivery Times

  • Standard Shipping: We offer standard shipping for all orders. The estimated delivery time is typically between 15-45 business days. However, please be aware that this can vary based on your location and other factors such as customs processing and local postal services.
  • Expedited Shipping: For faster delivery, we offer expedited shipping options on select products. Delivery times for expedited shipping range from 7-20 business days, depending on your location and the specific product.

Shipping Costs

  • Standard Shipping: Standard shipping is free for all orders.
  • Expedited Shipping: Costs for expedited shipping are calculated at checkout based on the product and destination.

Shipping Destinations

We ship worldwide. However, certain locations may have restrictions or extended delivery times due to their geographical location or local regulations.

Tracking Your Order

Once your order has been shipped, you will receive an email with a tracking number. You can use this number to track your order through our website or the carrier’s website. Please allow up to 5 business days for the tracking information to update.

Customs, Duties, and Taxes

www.iPlazas.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Delayed or Lost Orders

While we strive to ensure timely delivery, there can be occasional delays beyond our control, such as customs processing delays or unforeseen logistical issues. If your order is significantly delayed or appears to be lost, please contact us at contact@iplazas.com so we can assist you in resolving the issue.

Order Issues and Returns

  • Incorrect Address: Ensure you provide the correct shipping address. We are not responsible for orders delivered to an incorrect address provided by the customer.
  • Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 7 days of receipt at contact@iplazas.com with photos and details of the issue. We will work with you to resolve the problem.
  • Order Cancellations: Orders can be canceled within 24 hours of purchase. After this period, the order may have already been processed and shipped, and cancellation might not be possible.

Contact Us

If you have any questions or concerns about your order or our shipping policy, please contact us at:

  • Email: contact@iplazas.com
  • Phone: +351920596086 

Thank you for shopping with [Your Store Name]! We appreciate your business and strive to provide you with the best service possible.